Complaints Procedure


At DMS, we aim to provide the highest standards of service to all our customers. If you feel that we have fallen short of this standard and you wish to complain we ask that you first telephone the person who has been your contact and explain that you are dissatisfied with an aspect of the service, you have received.
If you still remain unhappy then you should put your complaint in writing to the director of the company:
Mrs Catherine Unsworth
229 Eaton Road
West Derby
L12 2AG
Or email
You will receive acknowledgement of receipt of your complaint from us within 3 working days of receipt of your complaint and within 15 working days of the acknowledgement you will receive a full written response.

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman at the following address:

The Property Ombudsman
Milford House
43-55 Milford Street
Tel No.: 01722 333 306

Please be aware that you have 12 months from the date of the final response letter to refer your complaint to the Ombudsman in writing.


Registered & Approved

For piece of mind for all of our buyers, sellers, tenants and Landlords we are proud to say we are fully signed up members of the National Residential Landlords Association & Client Money Protect

Have any questions?

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DMS Property

229 Eaton Road
L12 2AG
0151 315 1101
Mon – Fri 9:00 – 5:00pm